Our commitment to customer care

All too often dealers are happy to take your money when they sell you a car but are reluctant to help if things go wrong with it.

At Nu-Car we take a different approach.

Used Car Purchase Customer Care

Whilst we take every effort to ensure the mechanical quality of your new car, things can still go wrong from time to time. We want to be sure you're happy with your purchase so, if a fault does develop we will do everything we can to help you rectify it quickly and without fuss.

The 90-day RAC 5 Star Warranty supplied with your car will cover most situations where there is mechanical failure. Any mechanical fault that is not covered by the warranty is guaranteed by Nu-Car on a sliding scale the longer you own the vehicle.

In the first month Nu-Car will cover the full cost (parts, labour and VAT) of any mechanical failure not covered by your warranty. In month 2 we will contribute up to 50% of such costs and up to 33% in the third month.